We take great care to ensure that every course we deliver is a quality event. One of the ways we measure our quality is by asking every customer who attends a course to complete an evaluation form.

About Writing for High Impact

About Developing Procedures, Policies & Documentation™

"I could have done with this 10 years ago - 10 years wasted."
Barclaycard

"I came here expecting to learn how to write a report but I am going away with much more - a method that I can apply to all communications."
Simon Bradnock, Halifax Building Society (now part of HBOS)

"I have really enjoyed this course. It has opened up a whole new way of thinking about and writing in a business environment."
Sabine Grun, American Express

"I really enjoyed the course and will find it very useful in my day-to-day work. Thank you."
Gill Tooze BCWA Healthcare

"The course was excellent. There was a lot of information to take on board, but the pace of the course was about right. I leave feeling inspired."
Karen Sanders MediSense

"A really good course. Teacher was patient, kind and unpatronising. Thank you - a skill I shall use again and again."
Wendy Hall MediSense

"Information Mapping is a powerful technique which has applications beyond documentation production. It's a thinker's toolbox."
Steve Allot, Lloyds TSB plc

"This course has been an eye opener on how to produce documents."
James Kimani, One-2-One (now T-Mobile UK)

"Instructor was excellent, everything was explained in detail. Information Mapping is simple but extremely effective, an invaluable tool in report and procedure writing."
Bank of Bermuda

"Very enjoyable. Would highly recommend this to others."
Jacqui Hand HBOS

"There is so much to apply/absorb, but I will try! Thank you for a very enjoyable and educational 3 days."
Training Input Ltd

"Congratulations on nurturing a relaxed environment and delivering an interesting course."
Peter Bandura Dataville Limited

"Your trainer is one of the best I've had the pleasure to be taught by."
Gavin Ireland iHelp Limited

"The trainer was great. The hospitality was excellent. I felt comfortable and I am impressed with the whole course. Thanks very much."
Renu Gosain Sothebys

"I learned a lot. A lot more than I thought I would. I feel more confident in my approach to documentation as I have learned some good guidelines for defining, designing and developing documentation of all types."
Katie Aylward DHL

"This course was well thought-out and presented. I was particularly impressed with the different types of media used and the motivation and helpfulness of the instructor."
Susan Hunt DHL